Return & Refund Policy

At Divine Spirit, we carefully select and package our products and want you to be happy with your purchase. Because many of our items are natural, handmade, personal-care, or spiritual products, certain return restrictions apply.
Please review this policy before making a purchase.
1. RETURN PERIOD
Eligible items may be returned within 14 days of delivery.
To be eligible for a return, the item must:

Be unused and in its original condition
Include its original packaging, when applicable
Show no signs of wear, use, damage, or alteration
Be returned with all original components included

Before sending a return, please contact Divine Spirit at [INSERT YOUR BUSINESS EMAIL] with your order number and reason for the return.
Returns sent without contacting us first may experience delays in processing.
2. NON-RETURNABLE ITEMS
For health, hygiene, safety, and product-integrity reasons, certain products may not be eligible for return once opened, used, worn, burned, or removed from their original sealed packaging.
These may include:

Opened soaps and personal-care products
Opened colognes, fragrances, sprays, or similar products
Used incense, sage, palo santo, herbs, or resins
Used or worn jewelry
Products that have been burned

Your statutory rights, if applicable, are not affected.
3. NATURAL CRYSTALS & GEMSTONES
Crystals, gemstones, minerals, shells, and other natural materials are unique products of nature.
Natural variations may include differences in:

Color
Size
Shape
Pattern
Texture
Transparency
Mineral inclusions
Natural markings or formations

These natural characteristics do not necessarily mean that an item is damaged or defective.
We make reasonable efforts to accurately represent our products through photographs and descriptions. However, colors may also appear slightly different depending on lighting, photography, and your device or screen settings.
4. DAMAGED OR INCORRECT ITEMS
If your order arrives damaged or you receive an incorrect item, please contact us as soon as reasonably possible after delivery.
Please provide:

Your order number
A description of the issue
Clear photographs of the item
Photographs of the packaging when the item was damaged during shipment

We will review the information and, when appropriate, offer a replacement, refund, or another reasonable solution.
Please keep the damaged product and packaging until we have completed our review, as additional information may be required.
5. RETURN SHIPPING
Unless an item arrived damaged, defective, or incorrect, customers are responsible for applicable return shipping costs.
Original shipping charges are generally non-refundable unless required by law, or the return resulted from an error by Divine Spirit.
We recommend using a trackable shipping method for returns. Divine Spirit is not responsible for a return package that is lost before it reaches us.
6. REFUNDS
Once an eligible return is received and inspected, we will notify you regarding the status of your refund.
Approved refunds will generally be issued to the original payment method.
After a refund is issued, your bank, credit card company, Wix payment provider, or other payment processor may require additional time to post the refund to your account.
Processing times are controlled by the applicable financial institution or payment provider.
7. CANCELLATIONS
If you need to cancel an order, please contact us as soon as possible.
We will make reasonable efforts to accommodate cancellation requests before an order has been processed or shipped.
Once an order has entered fulfillment or has shipped, it generally cannot be canceled and may instead be subject to the applicable return requirements.
8. INCORRECT OR INCOMPLETE SHIPPING ADDRESSES
Customers are responsible for providing a complete and accurate shipping address at checkout.
If an order is returned to Divine Spirit because of an incorrect or incomplete address, additional shipping charges may apply if the customer requests that the package be shipped again.
Shipping charges resulting from customer-provided address errors may be non-refundable where permitted by law.
9. REFUSED & UNCLAIMED PACKAGES
Packages that are refused, left unclaimed, or returned to Divine Spirit may be reviewed once they are received back.
If a refund is approved, applicable shipping costs or carrier charges may be deducted where permitted by law.
10. LOST OR DELAYED PACKAGES
Carrier delivery dates are estimates and delays can occur.
If tracking shows that your package is delayed or lost, please contact us so we can review the shipment information and determine the appropriate next steps.
If tracking shows a package as delivered but you cannot locate it, please check around the delivery location and with household members, neighbors, or the carrier when appropriate.
We will make reasonable efforts to assist with shipping issues, but carrier investigations and claims may be subject to the carrier's policies.
11. EXCHANGES
If you would like a different item, please contact us to determine whether an exchange is available.
Exchange availability depends on inventory and the condition and eligibility of the returned product.
12. SALE & CLEARANCE ITEMS
Products specifically identified as Final Sale at the time of purchase cannot be returned or exchanged except where required by applicable law or if the item arrives damaged, defective, or incorrect.
13. FREE GIFTS & PROMOTIONAL ITEMS
Complimentary gifts and promotional products have no cash refund value.
If a qualifying purchase is returned, Divine Spirit may require promotional items received as part of that purchase to also be returned, where permitted by law.
14. CONTACT US
For return, refund, cancellation, or damaged-order questions, please contact:
Divine Spirit
Email: [INSERT YOUR BUSINESS EMAIL]
Website: www.shopdivinespirit.com
California, United States
Please include your order number when contacting us so we can assist you more quickly.